INKWASHER Laser Tattoo Removal
Formerly known as Tattoo Removal Richmond- 5★ Google reviews
- Advanced picosecond laser technology
- Free consultation
- Richmond free parking · Downtown 3 min from SkyTrain
What clients say on Google.
Reviews are shown in the original English, followed by a Chinese translation.
“Had my first tattoo removal session here and had a really positive experience. The technician was very gentle, patient, and took the time to explain the entire process in detail before starting. I appreciated how thorough the consultation and preparation were, which helped ease a lot of my anxiety.
The studio is private, clean, and well-maintained, making the whole experience feel comfortable and professional. I felt well taken care of throughout the appointment and never felt rushed.
If you’re nervous about tattoo removal or looking for a clean and welcoming studio, I would definitely recommend checking them out.”
“I’m currently on my 6th tattoo removal session with Leon, and I’m very happy with my results so far. He’s professional, patient, and always takes the time to explain the entire process and aftercare. I highly recommend him! I’ll definitely come back and leave another review once my tattoo is completely gone. Thank you, Leon!”
“Had my brows tattoo removed for the first time yesterday and Leon made the experience pretty pleasant! He was very thorough with his explanations and I found him to be very knowledgeable, kind, patient and accomodating. Great pricing and service was excellent! Highly recommend!!”
“Leon did my laser removal for both my eyebrow tattoo and a tattoo on my arm in one session. He was really friendly and easy to talk to. He explained everything clearly and was very knowledgeable, which made the whole process feel comfortable. The treatment itself was quick and the pain was minimal. Overall, it was a great experience and I’d definitely recommend him!!”
“I had my third tattoo removal session here and I’m very happy with the results so far. He is professional, knowledgeable, and make the whole process comfortable and smooth. They explained everything clearly and always make sure I feel at ease during the treatment. I can already see great progress after three sessions. Highly recommended for anyone looking for safe and effective tattoo removal!”
“This place is very friendly.
Removing a tattoo can be painful, but they do their best to make it as comfortable as possible. They also explain the aftercare very well.
Highly recommended!”
Our machine
We lighten or remove tattoos with the Pro 1 Pico, using the 532, 595, 660 and 1064 nm wavelengths.
It combines picosecond, Q-switched and long-pulse Nd:YAG in one workstation. The four wavelengths cover black and brown, blue and green, and red, orange and yellow ink, and 1064 nm is the safest option on deeper skin tones.
Up to 1600 mJ per picosecond pulse lets us hold treatment strength across an 2 to 10 mm spot, so the energy reaches deeper ink without shrinking the beam to a pinpoint.
Health Canada licensed medical device · MDL 114765
The technology
One wavelength cannot clear every colour.
Our machine combines 532 · 595 · 660 · 1064 nm in a single laser.
500-picosecond pulses deliver energy to the ink, with the wavelength and energy tuned to each tattoo.
Figures from the manufacturer's specifications.
See what it does on real skin.
Tattoo Removal
Wrist · After 5 sessions
Brow Tattoo Removal
Brows · After 1 session
Three treatments, one laser.
Removal work is exacting and we talk about it plainly. Skin and body work is meant to feel good. Same laser, same operator, different register.
Glow in.
Gentler appointments on the same machine — no downtime, no peeling, back to work after.
Carbon Peel
Pores, oil and dull skin. About 30 minutes, no downtime.
Learn more →slow motion, warm
If you're not sure.
| You want to | Service | Sessions | From |
|---|---|---|---|
| Get rid of a tattoo entirely | Laser Tattoo Removal | 6–12 | $80 |
| Fade it for a cover-up | Laser Tattoo Removal | 3–6 | $80 |
| Fix brows you don't recognise | Laser PMU Removal | 1–6 | Quote |
| Clearer, less oily skin | Carbon Peel | 3–6 | Quote |
Ranges only. Every number is confirmed at the free consultation before anything is booked.
Laser Tattoo
Removal
InkWasher specializes in laser tattoo removal, treating with the Pro 1 Pico, a true 500-picosecond laser with four wavelengths for black and colour ink.
Private Richmond studio with free parking, about 15 minutes’ drive from Vancouver. Downtown Vancouver studio →
- 500 ps picosecond pulses
- Free consultation
- Optional numbing cream
- Advanced cooling machine to relieve pain
Pro 1 Pico. Built for the hard colours.
A picosecond laser fires pulses so short that ink is broken apart by pressure rather than cooked by heat. The particles come out smaller, your body clears them more easily, and the skin around them takes less heat.
Health Canada licensed medical device · MDL 114765
Drag to see the difference.
Same tattoo, first visit against the latest. Photos lined up so you can compare like for like. Published with written client consent.
What does it cost?
Sessions start at $80. The price per session depends on the size of the tattoo: very small pieces sit at the minimum, and anything larger is quoted from a photo.
Message us a photo and we reply with your price, usually within one business day. That is the price you pay. Nothing is added at the consultation and nobody will try to upsell you.
Light enough for your artist to tattoo over cleanly. Ask them how light they need it.
Names, dates and minimal line work usually clear fastest.
Dense, older or professional work taken all the way back to skin.
Every colour answers to a different wavelength, so colour pieces often take longer than black. White, pastels and ink mixed with white may not fully clear. Red starts with a test spot.
Sessions are six to eight weeks apart. Ranges only: your count depends on size, colour, depth, placement and your own immune system.
Your removal, step by step
Private assessment
Ink, depth & skin check
Baseline photos
Track the fade every session
Review & consent
Reactions, aftercare, patch test
Treatment
4 wavelengths matched to ink
Aftercare & next visit
About 6–8 weeks apart
Carbon Peel
Also called the Hollywood peel or carbon laser facial. A thin carbon layer draws out oil and debris, then the laser lifts it away with the top layer of dead skin. Pores look smaller, oil calms down and skin looks brighter, with no downtime.
- 1064 nm Nd:YAG
- About 30 minutes per session
- No downtime back to your day
- All skin types
Who it is for.
A good fit if your skin is oily, congested or just looks tired, and you do not want to hide at home afterwards.
Enlarged pores
Deep-cleaned and tightened, so they look smaller.
Blackheads
Carbon binds to what sits in the pore and the laser clears both.
Oily skin
Calms oil production in the T-zone for weeks after.
Mild acne
Fewer blocked pores and calmer breakouts.
Dull, uneven tone
Lifts dead skin for a brighter, more even look.
Rough texture
New collagen softens fine lines and rough patches.
Two steps, one gentle session.
A thin layer of medical-grade carbon is spread over clean skin and left to settle into the pores, where it binds to oil and dead cells. The laser then passes over the area. Carbon absorbs that energy quickly, heats and breaks apart, and lifts away what it was holding onto.
Carbon grabs the build-up
It sinks into pores and holds onto oil and dead skin, which is why oily, congested skin sees the biggest change.
The laser lifts it away
The energy is taken up by the carbon, not aimed at your own pigment, so the treatment stays on the surface and comfortable.
Gentle warmth, smoother skin
The heat tightens the look of pores straight away and encourages new collagen over the following weeks.
No acids, no peeling
Nothing flakes off in the days after. Skin may look a little pink for an hour or two, then it is back to normal.
Pro 1 Pico workstation · Health Canada licensed
What does it cost?
You pay per session, and a course of sessions costs less per visit. The price depends on the area: face, face and neck, or back.
Message us and we reply with your price, usually within one business day. That is the price you pay. Nothing is added at the appointment and nobody will try to upsell you.
Before an event. Makeup is fine the same day.
A course two to four weeks apart.
Spaced to let the skin settle between visits.
Once a month or before special occasions.
Ranges only. We confirm your plan when we see your skin.
What happens during a session?
About 30 minutes from start to finish.
Cleanse and check. Makeup and SPF come off, and we look at oil, congestion and any pigmentation to confirm the treatment suits your skin.
Carbon layer. A thin carbon lotion is applied and left for a few minutes to settle into the pores.
Laser pass. The laser clears the carbon along with surface debris. Most people feel warmth and light snapping. You wear eye protection throughout.
Refining pass (if needed). A gentler pass over the whole area for an even, refined finish, depending on your skin and goals.
Soothe and protect. Moisturiser and SPF before you leave. Any pinkness settles within an hour or two, and makeup is fine the same day.
Tattoo Removal Before and After
Over 300 cases and counting. Drag each image. The session count is stated on every case, and none of them is finished faster than biology allows.
Real clients, all body parts. On average, tattoos are about 60% faded after 3 sessions, and eyebrow tattoos about 90%. Results vary with ink, depth and skin.
Fade or Remove
Two goals, two plans
Fading for a cover-up
Lightening an old tattoo gives your artist a cleaner base, so the new design sits on top without the old lines showing through. Most cover-ups need 3 to 6 sessions. We are happy to speak with your artist directly to agree how light it needs to be before they start.
Complete removal
Full removal is gradual. Most clients see a clear change after 2 to 3 sessions, and complete clearance usually takes 6 to 12, depending on the ink, depth and colour.
Photos you can trust
Results can be made to look better with a change of lighting or angle. We photograph every visit at the same distance under the same light, and label each image with its session number, so what you see is the real progress.
Everything we get asked, answered properly.
Answers for every treatment we offer: tattoo removal, brow removal, carbon peel and hair removal. If the honest answer is "it depends on seeing it", that is what it says.
The technology
One wavelength cannot clear every colour.
Our machine combines 532 · 595 · 660 · 1064 nm in a single laser.
500-picosecond pulses deliver energy to the ink, with the wavelength and energy tuned to each tattoo.
Tattoo removal
How does laser tattoo removal work?
How many sessions will I need?
Why do I have to wait six to eight weeks between sessions?
Does it hurt?
Can every colour be removed?
Will it scar?
Is it safe on darker skin?
What does the skin look like after a session?
Can you remove part of a tattoo, or a tattoo on my face?
I had a bad reaction to the ink. Can I still have removal?
Brow & PMU removal
Should I remove my brows, or can I just redo them?
How many sessions will my brows need?
Will my brows change colour during removal?
Will I lose my brow hair?
Is it safe so close to my eyes?
I just had PMU done. How long should I wait?
What is healing like?
Carbon peel
What is a carbon peel?
What does it help with?
Does it hurt?
Is there downtime?
How soon will I see results, and how many sessions do I need?
Is it safe for all skin types?
Who should not have a carbon peel?
How should I prepare and what do I do after?
Laser hair removal
How does laser hair removal work?
How many sessions will I need?
Is it permanent?
Does it work on every hair colour and skin tone?
Does it hurt?
How should I prepare?
What should I do after a session?
How do I choose a hair removal clinic?
Booking & safety
Where are your studios?
How do I get a price?
Is the consultation free?
Who should not have laser treatment?
Can I have more than one treatment in the same visit?
The fortnight after.
How well you look after the area between sessions changes your result more than any setting on the machine. Written aftercare goes home with you; this is the same thing.
Frosting
The area goes white immediately and settles within the hour. Expected, not a burn. A dressing goes on before you leave.
Swelling
Redness, warmth and some swelling. Ice on and off for the first 48 hours, a few minutes at a time.
Healing
Scabs or blisters may form. Leave them alone — picking is the single most common cause of scarring.
Clearing
The visible fading happens now, quietly. SPF 50 on the area every day it sees daylight.
The first 48 hours
Reminder for aftercare, recommended within 48hours to ice the area on and off to reduce swelling and help with recovery. Don’t ice too long at once. If you have aloe gel, keep it in the fridge and apply at night. During the day leave it exposed so it can breathe. Use sunscreen or keep the area covered if you must be exposed to the sun.
You can shower normally, but avoid hot water and don’t scrub. Gently pat dry and treat it like a mild sunburn.
It can be normal to have itching, blistering, or scabbing. Don’t scratch the area or peel the scabs. After about 1 week, you can moisturize if it feels dry.
Keep it clean and dry
SPF 50 on the area if exposed to sun
Message us a photo if anything looks wrong
Don't pick, scratch or peel a scab
No pools, hot tubs, sauna or hot yoga for two weeks
Don't book the next session early
Aftercare for hair removal and carbon peel is lighter — no dressing, SPF and no heat for 24 hours. We go through it in the room.
From the studio
Two studios, by appointment only.
Richmond: free parking, about 15 minutes’ drive from Vancouver.
Downtown Vancouver: a 3-minute walk from Vancouver City Centre and Granville stations. We send the address when you book.
Four wavelengths.
One workstation.
The Pro 1 Pico runs three laser platforms in a single chassis — picosecond, Q-switched and long-pulse Nd:YAG. That is why black ink, green ink, hair and pigment are all treated in the same room, often in the same appointment.
Health Canada MDL 114765 — licensed medical device, verifiable in the MDALL database.
- 532 · 595 · 660 · 1064 nm four wavelengths
- 500 ps true picosecond
- 3 laser platforms
- MDL 114765 Health Canada
Every colour needs its own light.
Ink absorbs some wavelengths and ignores others. A clinic with one or two wavelengths is not being careless when it turns your green tattoo away — it physically cannot treat it.
| Wavelength | What it treats | Also powers |
|---|---|---|
| 1064 nm | Black, dark blue, deep dermal ink. Deepest penetration, and the safest choice on deeper skin tones because melanin absorbs very little of it. | Hair removal, carbon peel |
| 532 nm | Red, orange, yellow and brown ink. Sun spots, freckles and superficial pigment. | Pigmentation |
| 595 nm | Blue and green ink. Vascular lesions. | Vascular work |
| 660 nm | Green ink — the hardest colour in tattoo removal. | — |
Fragment, heat, remodel.
Fragment
500-picosecond pulses shatter ink mechanically — a pressure wave, not a burn. Used for tattoo removal, PMU removal and pigment.
Heat
A longer thermal pulse aimed at the follicle or the vessel, leaving the skin surface undisturbed. Hair removal and carbon peel.
Remodel
Stacked pulses build a controlled thermal reservoir to stimulate collagen and calm active acne. Fractional resurfacing via PicoMatrix.
Per treatment
Nothing is consumed per session, which is part of why per-session pricing can stay where it is.
Maximum energy, spot sizes and repetition rate are not published by the manufacturer and are deliberately not quoted here.
What the machine is sold as.
Pro 1 Laser's own product card. It is on this page for transparency about what we bought — not as a claim about results, and not as our own photography.
Twelve indications are listed. We currently offer five of them. Melasma, rosacea, vascular lesions, telangiectasia and fractional resurfacing are on the machine and not yet on the price list.
- Picosecond less heat near follicles
- 532 · 1064 nm for warm and dark pigment
- Free consultation
- Optional numbing cream
Complete Removal
Drag to compare · natural brow hair kept
Suitable for complete removal
- ✓The pigment was placed too deep
- ✓Years of layers have built up
- ✓It has turned orange, red, blue or grey
- ✓You want to go back to your natural brows
Cover-up
Not every old brow needs laser. Removing pigment gives your artist a clean canvas, so the more pigment is left in the skin, the more a removal session helps.
Laser removal
We lighten the old brow pigment enough for a cover-up or redo.
Heal and wait
Sessions are spaced about eight weeks apart. Wait at least 12 weeks after the last one before new brows.
New brows
We introduce you to a partner brow artist and share your treatment notes, so they know what is left in the skin.
Clear the old pigment before new brows
- ✓You want a different shape
- ✓The brow sits too low or has drifted
- ✓The old colour would show through the new work
- ✓Your artist has asked for a lighter base
Brow removal, step by step
Private assessment
Pigment, colour shift & depth
Baseline photos
Front & side photos
Patch test & consent
Some pigments can darken
KEY STEPTreatment
Eyes fully shielded
Aftercare & next visit
No makeup for a few days
What does it cost?
You pay per session, with a session minimum. The consultation is free, a partial correction costs less than a full brow, and a pack of three saves on the full course.
Send a photo of your brows in natural light and we reply with your price, usually within one business day. That is the price you pay.
In person or virtual. Send a photo and we tell you what it will take.
Clearing only the part outside the brow you want.
Both brows, any style: microblading, powder, nano or combo.
For complete removal or a clean canvas.
For clients referred by our partner tattoo and brow studios.
A session minimum applies. Your exact price is quoted from your photo. Excludes GST.
- 1064 nm for deeper skin tones
- Cooling throughout
- Free consultation
Is laser right for your hair?
Laser works on hair that has pigment and is in its growth phase. That is why it takes a course of sessions, and why a few hair types respond better than others.
Good candidates
- ✓Dark hair, on any skin tone
- ✓Coarse or thick hair
- ✓Shaving rash or ingrown hairs
- ✓Areas you shave or wax often
We will check before booking
- ✓Blonde, red, grey or white hair
- ✓Recent tanning or sunburn
- ✓Photosensitising medication
- ✓Hormonal conditions such as PCOS
- ✓Pregnancy or breastfeeding
Not sure? Send a photo of the area and we will tell you honestly whether laser will work.
Six things to check before you book anywhere.
Laser hair removal is simple when it is done well and costly to fix when it is not. Ask any clinic, including us, about these first.
A licensed medical laser
Ask which device they use and whether it is licensed by Health Canada.
A trained operator
Settings should be chosen for your skin and hair, not a preset.
A skin-type assessment
Your skin tone decides the wavelength. The wrong one on darker skin can burn.
A patch test
A small test area before the full session, then a check a few days later.
Clear pricing
A per-session or package price in writing, with no surprise add-ons.
Honest expectations
Reduction, not a promise of 100%. Touch-ups may be needed over the years.
What people ask us first.
How does it work?
The laser is absorbed by the pigment in the hair and turns to heat, which disables the follicle. The surrounding skin absorbs very little.
1064 nm passes melanin in the skin with little absorption, which makes it the safer choice for deeper skin tones.
How many sessions will I need?
Most areas need six to eight sessions, four to six weeks apart for the face and six to eight weeks for the body. Hair grows in cycles, and only hair in its growth phase responds.
Is it permanent?
It is a long-term reduction. Most treated hair does not return, and what does usually grows back finer and lighter. Some people need a touch-up once or twice a year.
Does it hurt?
Most people describe a quick snap, like an elastic band. Cooling runs throughout. Sensitive areas such as the bikini line feel stronger.
How should I prepare?
Shave the area the day before. Do not wax, pluck or thread for four weeks before, because the laser needs the root in place. Avoid tanning and self-tan for two weeks.
Tattoo Removal in Downtown Vancouver
Laser tattoo removal and eyebrow tattoo removal, a 3-minute walk from Vancouver City Centre and Granville stations.
Private studio, by appointment only. Message us for the address.
What to expect.
On average, tattoos are about 60% faded after 3 sessions, and eyebrow tattoos about 90%. Results vary with ink, depth and skin.
3-minute walk from Vancouver City Centre and Granville stations.
It is a private space, so we send the exact address once your appointment is booked. Message us on WhatsApp or Instagram.
Prefer free parking? Our Richmond studio is about 15 minutes’ drive from Vancouver.
Privacy Policy
Last updated: September 30, 2026
This Privacy Policy explains how Inkwasher Studio ("Inkwasher", "we", "us"), collects, uses, discloses and protects your personal information when you visit inkwasher.com, contact us, or receive treatment at our studios in Richmond and Downtown Vancouver, British Columbia.
The exact address is sent once your consultation is booked.
We follow British Columbia's Personal Information Protection Act (PIPA). Where information crosses provincial or national borders, we also follow the federal Personal Information Protection and Electronic Documents Act (PIPEDA). We follow Canada's Anti-Spam Legislation (CASL) for any marketing messages.
1. What we collect
| Type | Examples | When |
|---|---|---|
| Contact details | Name, phone, email, preferred contact method | Booking request, consent form, messages |
| Identity and eligibility | Date of birth (to confirm you are 18+) | Consent form |
| Health information | Allergies, medications, medical conditions, pregnancy, Accutane use, past laser or skin treatment, sun exposure, skin type | Consent form, consultation |
| Treatment details | Treatment area, tattoo age, colours and size, settings used, session notes, aftercare reactions | Consent form, each visit |
| Photos and video | Photos of the treatment area before, during and after treatment | Consent form, clinic visits, photos you send us |
| Emergency contact | Name and phone of a person you choose | Consent form |
| Signature | Your electronic signature and typed name | Consent form |
| Booking preferences | Preferred dates and times, service, how you found us | Booking request form |
| Payment records | Deposit and payment amounts, date, method. We do not store full card numbers | Payment |
| Website data | IP address, browser and device type, pages visited | Visiting inkwasher.com |
Health information and treatment photos are sensitive. We collect only what we need to treat you safely, and we handle it with extra care.
If you give us an emergency contact's details, please tell that person and confirm they agree. We use them only in an emergency.
2. Why we use it
- To reply to enquiries and book, confirm or change appointments
- To check whether treatment is safe for you, plan it, and provide it
- To keep accurate treatment records and track your progress between sessions
- To send appointment reminders and aftercare instructions
- To take deposits and payments and keep business and tax records
- To keep our website working and secure
- To meet legal obligations and respond to complaints or claims
- Only with your separate consent: to use treatment photos in marketing, and to send promotional messages
We do not use your information for any other purpose without asking you first, unless the law allows or requires it.
3. Your consent
By submitting a form, booking, or receiving treatment, you consent to the uses in section 2 that are needed to provide your service. Marketing uses are always optional and asked for separately.
You may withdraw consent at any time by emailing info@inkwasher.com. We will tell you what withdrawing means. For example, we cannot treat you safely without your health history, and we must keep some records by law even after you stop being a client.
4. Treatment photos
- Clinical photos are part of your treatment record. We take them to measure progress and keep them with your file.
- Marketing use happens only if you tick the separate marketing box on our consent form. We crop or angle photos so you are not identified. We will not show your face, name, or a distinctive feature that could identify you unless you give separate written permission for that specific image.
- Withdrawing marketing consent: email info@inkwasher.com. We will stop new use and remove the image from our website and our own social accounts within [14] days. We cannot recall copies others have already shared or saved, or printed material already distributed.
- Photos you send us by WhatsApp, WeChat, Instagram or email to get a quote are used only to assess your enquiry. Please send only the treatment area.
5. Who we share it with
We do not sell or rent your personal information. We share it only:
- With service providers that help us run the clinic, limited to what they need:
| Provider | What they do | Where data may be stored |
|---|---|---|
| Jotform | Patient consent and intake form, including photos you upload | [United States or EU — check our Jotform account setting] |
| Tally | Website booking request form | European Union |
| Cloudflare | Website hosting, security and email forwarding | Global network, including the United States |
| Google (Gmail) | Receives forwarded emails sent to info@inkwasher.com | United States and other countries |
| WhatsApp (Meta), WeChat (Tencent), Instagram (Meta) | Messaging, only if you choose to contact us that way | Outside Canada, under each app's own policy |
| [Payment provider / bank for e-Transfer] | Deposits and payments | Canada |
- When the law requires it, such as a court order, or to protect someone's health or safety in an emergency.
- If the business is sold or restructured, with the buyer, who must keep protecting your information under this policy.
6. Storage outside Canada
Some providers above store or process data outside Canada. Information stored in another country may be accessed by that country's courts, law enforcement or national security authorities under its laws. We choose providers with strong security and keep sensitive health information out of messaging apps where we can.
7. How long we keep it
| Record | How long |
|---|---|
| Booking requests that never became an appointment | [12 months] after the request |
| Consent forms, health history, treatment records and clinical photos | [7] years after your last treatment |
| Payment and tax records | At least 6 years, as Canada Revenue Agency requires |
| Marketing consent and opt-outs | Until you withdraw, plus the record of your withdrawal |
| Messages in WhatsApp, WeChat, Instagram | [Reviewed and deleted every 12 months], once the needed details are copied into your file |
If we use your information to make a decision about you, we keep it for at least one year after that decision so you can ask to see it. When records are no longer needed, we securely delete or shred them.
8. How we protect it
- Two-factor sign-in on our email, website and form accounts
- Access limited to staff who need it to treat you
- Encrypted connections (HTTPS) on our website and forms
- Paper records, if any, kept in a locked cabinet
- No photo uploads through our website booking form
No system is perfectly secure. If a breach creates a real risk of significant harm to you, we will tell you and report it to the regulator as the law requires.
9. Your rights
- See the personal information we hold about you
- Correct anything that is wrong or incomplete
- Withdraw consent, subject to the limits in section 3
- Ask us to delete information we no longer need to keep
- Unsubscribe from marketing at any time
Email info@inkwasher.com. We may ask you to confirm your identity. We will respond within 30 business days, as PIPA requires. Access is free unless the request is unusually large; we will tell you any cost first.
10. Marketing messages
We send promotional emails or texts only if you have opted in. Appointment confirmations, reminders and aftercare messages are not marketing and are part of your service. Every marketing message tells you how to unsubscribe, and we act on it within 10 business days.
11. Our website and cookies
- Our website does not use advertising pixels or tracking cookies. [If you add Cloudflare Web Analytics, keep this sentence: "We use Cloudflare Web Analytics, which does not use cookies or track you across sites."]
- Cloudflare may set a strictly necessary security cookie to block bots and attacks.
- Our booking and consent forms are hosted by Tally and Jotform, which may set their own necessary cookies.
12. Age
We treat adults aged 18 and over only. We do not knowingly collect information from anyone under 18. If you think a minor has sent us information, contact us and we will delete it.
13. Changes to this policy
We may update this policy. The date at the top shows the latest version. If a change affects how we use information we already hold, we will ask for your consent again.
14. Questions and complaints
Contact us first at info@inkwasher.com. If you are not satisfied with our answer, you may contact the Office of the Information and Privacy Commissioner for British Columbia at oipc.bc.ca.
Terms and Conditions
Last updated: September 30, 2026
These Terms apply when you use inkwasher.com, request a booking, or receive treatment from Inkwasher Studio in Richmond or Downtown Vancouver, BC. By booking or receiving treatment you agree to these Terms. Your signed Patient Consent Form also applies; if the two differ, the Consent Form governs your treatment.
The exact address is sent once your consultation is booked.
1. Our services
We offer laser tattoo removal, tattoo fading before a cover-up, eyebrow and permanent makeup (PMU) removal, laser hair removal, and carbon laser peel. Treatments use the Pro 1 Pico laser, a Health Canada licensed medical device (licence 114765).
All treatments are elective cosmetic procedures. We are not a medical clinic and do not diagnose medical conditions. If you have a health concern, see your doctor first.
2. Eligibility
- You must be 18 or older and able to consent for yourself.
- You must complete and sign our Patient Consent Form before your first treatment, and tell us before each visit if anything in your health history has changed.
- We may decline or postpone treatment if it is not safe or suitable — for example recent Accutane use, pregnancy, active tan or sunburn, broken or infected skin, a history of keloid scarring, or a lesion that should first be checked by a doctor. If we decline before treatment begins, your deposit is refunded in full.
3. Consultations and booking requests
- A booking request through our website is a request, not a confirmed appointment. Your appointment is confirmed only when we contact you to confirm it.
- Consultations are [free]. Any quote given online or by message is an estimate until we assess your skin in person.
4. Deposits, cancellations and missed appointments
- A deposit is required to secure your booking. The amount and how to pay it are confirmed with you when you book.
- The deposit is applied to the price of your session.
- Our Cancellation & Deposit Policy, which you agree to on the Patient Consent Form, applies. In short: cancel or reschedule at least 24 hours before your appointment and your deposit is refunded or moved to your new time.
- Less than 24 hours' notice, a late reschedule, or a no-show means the deposit is kept to cover the reserved time.
- If you decide not to proceed after your in-person consultation, or if we cancel, your deposit is refunded in full.
5. Prices and payment
- Prices depend on your treatment and are quoted after we assess you at consultation.
- We confirm the price with you before treatment begins. Payment terms are agreed at that time.
6. Session packages
- Package terms — number of sessions, how long they remain valid, and what happens to unused sessions — are agreed with you in writing when you buy.
7. Results
Every person responds differently. Most treatments need a series of sessions spaced weeks apart. Some inks — including white, metallic, some colours, and cosmetic tattoos — may fade only partly or not at all, and cosmetic tattoos can darken before they fade. We do not guarantee a specific result or number of sessions. Any estimate is our professional opinion, not a promise.
8. Your responsibilities
- Give us complete and accurate health information, and update it before every session.
- Follow the pre-treatment and aftercare instructions we give you, including sun protection.
- Wear the protective eyewear we provide throughout treatment.
- Tell us right away about any unusual reaction, such as blistering that does not settle, signs of infection, or an allergic reaction. If symptoms are severe, see a doctor or go to emergency.
- Numbing cream is optional. If you use your own, tell us which product and how you applied it. Follow the product's directions — do not use more than directed or over a large area.
9. Photos
We take clinical photos as part of your treatment record. We will only use photos in marketing if you opt in separately on the Consent Form. See section 5 of our Privacy Policy for how we de-identify photos and how to withdraw consent.
10. Liability
- We perform treatments with reasonable care and skill.
- The risks and side effects described in your Consent Form can happen even when treatment is done correctly. To the extent the law allows, we are not responsible for those known risks, or for harm caused by inaccurate health information you gave us or by not following aftercare instructions.
- Nothing in these Terms limits our liability for our own negligence or anything else that cannot be limited under BC law, or takes away your rights under the Business Practices and Consumer Protection Act.
11. Website use
- Content on inkwasher.com is general information, not medical advice.
- Before-and-after images show real results for those clients; your results may differ.
- Some videos and product images are supplied by the laser's manufacturer and are labelled as such. They do not show our clients.
- The text, photos, logo and design of this website belong to Inkwasher or are used with permission. Do not copy them without our written consent.
- Links to other websites are for convenience; we are not responsible for their content.
12. Conduct
We want our clinic to be safe for everyone. We may end an appointment, without refund of the deposit, if a client is abusive, harasses staff, or is under the influence of alcohol or drugs.
13. Complaints
If something is not right, email info@inkwasher.com. We reply within [3] business days and aim to resolve it within [14] days.
14. Governing law
These Terms are governed by the laws of British Columbia and the federal laws of Canada that apply there.
15. Changes
We may update these Terms. The version on our website when you book applies to that booking. A change will not reduce the value of a package you have already paid for.